Privacy Policy
Effective Date: 3 September 2026
Industronic Engineering & Supplies respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Industronic Engineering & Supplies collects, uses, stores and protects personal information when you visit our website, contact us, request information, enquire about our products and services, or otherwise interact with us.
This Privacy Policy is intended to comply with the applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
1. Who We Are
Industronic Engineering & Supplies is an industrial manufacturing and supply business providing non-destructive testing equipment, industrial X-ray systems, inspection consumables, electrical and electronic solutions, industrial communication systems and technical services.
Responsible Party:
Industronic Engineering & Supplies
Antonia Building, Shop 4A
Cartwright Street, CE6
Vanderbijlpark
Gauteng
South Africa
Telephone: +27 16 931 3068
Email: johannv@industronic.co.za
For purposes of POPIA, Industronic Engineering & Supplies is responsible for determining the purposes and means for which personal information is processed in connection with our business and website.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect personal information such as:
- Name and surname
- Company or organisation name
- Email address
- Telephone or mobile number
- Business or delivery address
- Information contained in your enquiry or correspondence
- Product or equipment information provided in an enquiry
- Information required to provide quotations or services
- Any other information that you voluntarily provide to us
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. How We Collect Personal Information
We may collect personal information when you:
- Complete a contact or enquiry form on our website
- Request a quotation
- Request information about a product or service
- Contact us by email or telephone
- Request technical assistance or service
- Enter into a business relationship with us
- Communicate with us regarding products, equipment or services
- Otherwise voluntarily provide information to us
Where reasonably practicable, we will collect personal information directly from you.
4. Why We Collect Your Personal Information
Personal information may be collected and processed for purposes including:
- Responding to enquiries
- Providing quotations
- Supplying products and services
- Providing technical information and support
- Arranging equipment servicing, repairs and maintenance
- Managing customer and supplier relationships
- Processing business transactions
- Communicating with customers regarding their enquiries or requirements
- Improving our products, services and customer experience
- Maintaining business and administrative records
- Complying with legal and regulatory obligations
- Protecting our business, website and information systems
- Any other lawful purpose connected with our business activities
We will not process personal information in a manner that is incompatible with the purpose for which it was collected, except where permitted by applicable law.
5. Providing Personal Information
Providing personal information through our website is generally voluntary.
However, certain information may be necessary for us to respond to an enquiry, prepare a quotation, provide a service or fulfil another requested business function.
If you choose not to provide information that is reasonably necessary for a particular purpose, we may not be able to provide the requested product, service, quotation or assistance.
6. Legal Basis for Processing
We process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, processing may be necessary to:
- Take steps at your request before entering into a contract
- Perform a contract or provide a requested service
- Comply with a legal obligation
- Protect legitimate business interests
- Protect the rights or interests of another person
- Fulfil another lawful purpose permitted under POPIA
Where consent is required by law, we will request the appropriate consent.
7. Sharing Personal Information
We do not sell your personal information.
Personal information may be disclosed to third parties where this is reasonably necessary for a lawful business purpose, including where required to:
- Provide a product or service requested by you
- Obtain or provide technical support
- Facilitate equipment servicing or maintenance
- Work with manufacturers, suppliers or service providers where necessary to address your enquiry or requirements
- Use third-party technology or service providers supporting our business operations
- Comply with legal or regulatory requirements
- Protect the rights, property or safety of Industronic, our customers or other persons
Where third parties process personal information on our behalf, we will take reasonably practicable steps to ensure that the information is handled appropriately and securely in accordance with applicable requirements.
8. Information Security
Industronic takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
If a security compromise occurs that triggers obligations under applicable law, we will take the required steps to address the incident and notify affected parties and/or the relevant regulator where required.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to provide ongoing services, or to comply with legal, contractual or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
10. Website Usage Information and Cookies
Our website may use cookies or similar technologies to support website functionality, security, performance and user experience.
Cookies are small data files that may be stored on your device when you visit a website.
Depending on the technologies implemented on the website, certain information may also be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General website usage information
You can configure your browser to restrict or block cookies. However, disabling certain cookies may affect the functionality of parts of the website.
11. Third-Party Websites
Our website may contain links to third-party websites, including manufacturer and technology partner websites.
These websites operate independently from Industronic and have their own privacy policies and terms of use.
Industronic is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Direct Marketing
Where permitted by law, Industronic may communicate with existing customers or other individuals regarding products, services or business-related information.
Where consent is required for direct marketing, we will obtain the appropriate consent.
You may request that we stop sending direct marketing communications to you.
13. Your Rights Under POPIA
Subject to the limitations and conditions contained in applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, incomplete or outdated personal information
- Request deletion of personal information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
- Lodge a complaint regarding the processing of your personal information
Requests relating to your personal information should be sent to us using the contact details provided below.
We may need to verify your identity before processing certain requests.
14. Accuracy of Personal Information
We rely on the information provided by customers and other data subjects.
If your personal information changes or you become aware that information we hold about you is inaccurate or incomplete, please contact us so that we can update our records where appropriate.
15. Children’s Information
Our website and services are primarily intended for businesses and industrial customers.
We do not knowingly seek to collect personal information from children through our website.
Where the processing of children’s personal information is subject to specific requirements under POPIA, we will comply with the applicable legal requirements.
16. Cross-Border Transfers
Where personal information is transferred outside South Africa, Industronic will take appropriate steps to ensure that the transfer and processing comply with applicable requirements of POPIA.
This may apply where third-party technology, hosting, communication or other service providers are located outside South Africa.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or privacy practices.
The updated version will be published on this page with a revised effective date.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights regarding your personal information, or have a privacy-related concern, please contact us:
Industronic Engineering & Supplies
Telephone: +27 16 931 3068
Email: johannv@industronic.co.za
Physical Address:
Antonia Building, Shop 4A
Cartwright Street, CE6
Vanderbijlpark
Gauteng
South Africa
19. Complaints
If you believe that your personal information has been processed in a manner that infringes your rights, we encourage you to contact Industronic first so that we can investigate and address your concern.
You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.
The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and has an official complaints process.
Information Regulator (South Africa)
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200